Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Service.

• Account registration details (name, email address, password)
• Profile information (organization name, job title)
• Payment information — processed directly by our third-party payment processor; Data Borders does not store your full payment card details
• Communications you send us (support requests, feedback)

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features accessed, actions taken, session duration)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Create and manage your account
• Process transactions and send related information (receipts, invoices)
• Send administrative messages (security alerts, support responses)
• Send marketing communications where permitted by law and subject to your opt-out rights
• Monitor and analyze usage trends to enhance user experience
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations

3. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

If you are located in the European Economic Area (EEA), United Kingdom, or a jurisdiction with similar data protection requirements, we process your personal information under the following legal bases:

• Performance of a contract — processing necessary to provide the Service you have requested or to take steps at your request before entering a contract
• Legitimate interests — processing necessary for our legitimate business interests (security, fraud prevention, product improvement, marketing to existing users), except where those interests are overridden by your rights
• Compliance with legal obligations — processing required by applicable law or regulation
• Consent — where we have asked for and received your consent (e.g., certain marketing communications or optional cookies); you may withdraw consent at any time without affecting prior processing

Where we rely on legitimate interests, you may object to that processing by contacting us at hello@databorders.com.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: trusted third-party vendors who assist in operating our Service, including cloud hosting, analytics, payment processing, email delivery, authentication, and customer support providers. These providers process data only as directed by us and are contractually bound to protect it.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a materially different privacy policy.
• Legal requirements: when required by law, valid legal process, or to protect the rights, safety, or property of Data Borders, our users, or the public.
• With your consent: for any other purpose disclosed at the time of collection with your explicit consent.

5. Data Retention

We retain personal information for as long as your account is active or as necessary to provide the Service and fulfill the purposes described in this policy. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within a reasonable period (typically within 90 days), unless retention is required or permitted by applicable law.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS) and access controls. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

7. Cookies and Tracking Technologies

We use cookies and similar technologies (web beacons, local storage, pixels) to operate and improve the Service, remember your preferences, and understand usage patterns. Categories of cookies we use include:

• Strictly necessary: required for the Service to function (authentication, session management)
• Analytics and performance: help us understand how the Service is used (e.g., page views, error rates)
• Functionality: remember your settings and preferences

We may engage third-party providers for analytics, authentication, payment processing, customer communications, and infrastructure services. These providers may set their own cookies subject to their own privacy policies.

You may configure your browser to refuse cookies or alert you when cookies are sent; however, some parts of the Service may not function properly without them. We do not currently respond to "Do Not Track" signals.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access – request a copy of the personal data we hold about you
• Correction – request correction of inaccurate or incomplete data
• Deletion – request deletion of your personal data (subject to legal retention obligations)
• Portability – receive your data in a structured, commonly used format
• Objection / restriction – object to or request restriction of certain processing activities
• Withdraw consent – where processing is based on consent, withdraw it at any time without affecting prior processing
• Opt-out of marketing – unsubscribe via the link in any marketing email or by contacting us

To exercise any of these rights, contact us at hello@databorders.com. We will respond within the period required by applicable law (generally 30 days, with possible extensions as permitted). We may need to verify your identity before processing your request.

If you are in the EEA or UK and believe our processing violates applicable law, you have the right to lodge a complaint with your local supervisory authority.

9. California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know — the categories and specific pieces of personal information we have collected about you, the sources, our business purposes, and the categories of third parties with whom we share it
• Right to delete — request deletion of personal information we have collected, subject to certain exceptions
• Right to correct — request correction of inaccurate personal information
• Right to opt out of sale or sharing — we do not sell or share your personal information for cross-context behavioral advertising
• Right to limit use of sensitive personal information — we do not use sensitive personal information beyond what is necessary to provide the Service
• Right to non-discrimination — we will not discriminate against you for exercising your privacy rights

To exercise your California rights, contact us at hello@databorders.com with "California Privacy Request" in the subject line. We will respond within 45 days as required.

10. International Data Transfers

Data Borders is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. We take appropriate steps to ensure that such transfers are carried out in compliance with applicable data protection laws.

11. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided personal information, we will take steps to delete it promptly. If you believe we have inadvertently collected such information, please contact us immediately.

12. Third-Party Links

The Service may contain links to third-party websites or services not owned or controlled by Data Borders. This Privacy Policy applies only to our Service. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes as required by applicable law — which may include posting the updated policy with a revised effective date and, where appropriate, notifying you by email. We recommend reviewing this page periodically for any changes.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: