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User journey map maker

Line the stages up across the canvas, then add notes under each one for what the person does, what they ask, and where they get stuck.
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What a journey map holds
The person and their goal come first. Everything else supports that.
One person with a goal
Name the role, such as new admin, buyer, or patient, and the goal they want to reach.
Stages from left to right
Awareness, signup, first use, and renewal are examples of stages.
Questions in their words
Put each question under the stage where the person asks it.
The place they stall
Mark the stage where the next step is unclear. It often becomes the first fix.
Short notes per stage
Capture the action, the question, and the snag in a line or two.
A board the whole team can open
Save it so support, product, and marketing work from the same stages.
How to build the map
Start with a real person you can describe.
1. Name the person and the goal
Write one goal. A second goal belongs on its own map.
2. Place the stages
Four to seven stages is usually enough to show where things change.
3. Add what they hit
Under each stage, add the action, the question, and the snag.
4. Point at the break
Highlight the stage that needs attention first.
See a journey map take shape
A short look at laying out stages and notes on the canvas.
What to put on the journey map
One person, one goal, and a stage for each moment something changes.
Stages across the board
Lay the path out from the first attempt to the moment they finish or stop.
Notes under each stage
Write what they do, what they ask, and where they get stuck.
The stage where they stall
Mark the point where the next step is unclear. It is the part the map exists to show.

User journey map FAQ

Scope, stages, and how a journey map relates to a process map.

A left-to-right picture of one person working toward one goal, with notes on what happens at each stage.

Enough that something changes between them. Four to seven covers most goals.

Yes. A new hire shipping a first change moves through stages like setup, first task, and review.

On a process map. See how to map a process. A separate board keeps the customer path easy to read.

Yes. The AI flowchart generator can draft shapes from a paragraph. Edit the draft until it reads as stages.

Boxes for stages and text for notes are all you need. The canvas gives you room to lay them out.
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